Tag Archives: Consumer

Customer Service Failure: Vons

Last weekend I received an email from Vons to get a free delivery from their home delivery service. Since I was stuck working all weekend, I thought I’d save some time and take them up on their offer. I have used their service before when I was unable to make it to the store. Once I went to their website I quickly remembered how slow and difficult using their site is. The following is what I wrote them:

“I’m writing about your shopping online. To save some time I thought I would make an order (not my first time). But it took so long and was so frustrating that I gave up. It would be faster just to drive to the store.

I’m a software developer and know that you are using a framework that is no longer supported and has been out of date for over 10 years!

I might use it when I have to (such as recovering from surgery) but won’t for anything else.”

Here is their reply:

“We apologize for the delay in responding to your e-mail. 

Thank you for providing us with the error message you received. Our records do indicate that we were experiencing web site technical difficulties at the time you reported this issue and the matter has been resolved. ”

What? I don’t think anyone actually read my comment. This sounds like an automated response. I don’t think they have a clue on what customer service is at all! The issue is not “technical difficulties” at all, it’s the crappy website design using a framework that has not been used for over 13 years! Hire a new CTO Vons!!!

McDonalds Likes to Pass the Buck

I wrote to McDonald’s the other day letting them know I was over changed AGAIN at the local store near where I live. Also to complain that they continuously leave an item out of my order. Below is their lame response… nice way to pass the buck guys!

Hello David:

Thank you for your comments regarding prices at your local McDonald’s.

It’s important to know that approximately 85 percent of our restaurants are locally owned and operated by independent business
people known as franchise owners. Each franchise owner determines his
or her restaurant’s prices by taking our recommendations into
consideration, as well as their unique operating costs. This is why
prices may vary from one McDonald’s restaurant to another. Also
franchise owners make decisions regarding charging for condiments.

We are sorry for any dissatisfaction you may be feeling as a result of prices at a McDonald’s restaurant. Overall, McDonald’s Corporation
works very hard with our suppliers, research and development, and
internal departments to consistently offer a broad menu that can be
offered at a good value in our restaurants.

We appreciate your feedback and will share it with the appropriate
people at McDonald’s. Regarding your local McDonald’s pricing, we
encourage you to share your feedback with the restaurant Manager. We are sure the franchise owner would be interested in you comments.

you again for contacting McDonald’s. We appreciate your business and
hope to have the opportunity of serving you in the future.

McDonald’s Customer Response Center

Recycled Aluminum Foil

Reynolds is now offering recycled aluminum foil! Click here for more info and to sign up for a free roll. (hopefully it will be cheaper)

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