McDonalds Likes to Pass the Buck

I wrote to McDonald’s the other day letting them know I was over changed AGAIN at the local store near where I live. Also to complain that they continuously leave an item out of my order. Below is their lame response… nice way to pass the buck guys!

Hello David:

Thank you for your comments regarding prices at your local McDonald’s.

It’s important to know that approximately 85 percent of our restaurants are locally owned and operated by independent business
people known as franchise owners. Each franchise owner determines his
or her restaurant’s prices by taking our recommendations into
consideration, as well as their unique operating costs. This is why
prices may vary from one McDonald’s restaurant to another. Also
franchise owners make decisions regarding charging for condiments.

We are sorry for any dissatisfaction you may be feeling as a result of prices at a McDonald’s restaurant. Overall, McDonald’s Corporation
works very hard with our suppliers, research and development, and
internal departments to consistently offer a broad menu that can be
offered at a good value in our restaurants.

We appreciate your feedback and will share it with the appropriate
people at McDonald’s. Regarding your local McDonald’s pricing, we
encourage you to share your feedback with the restaurant Manager. We are sure the franchise owner would be interested in you comments.

you again for contacting McDonald’s. We appreciate your business and
hope to have the opportunity of serving you in the future.

McDonald’s Customer Response Center

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