Customer Service – Not What It Use To Be

In this day of age with the Internet, you would think customer service would be better? Well I’m amazed at how many large companies totally ignore you when you send them an email or submit a support request. Below are companies that I never hear from or they take a long time. I will also list the good ones (one day or less turn around).

Bad Customer Service

  • I sent Corel (the makers of Paint Shop Pro) a support request the week of 1/7/2008 because the dang program will not accept the serial number from the invoice when I purchased the program. I even followed their online instructions that that did not help. I never heard back from them.
  • I sent Epson a message about their free program that prints graphics on inkjet printable CD’s two weeks ago and have not heard back. This program does not appear on their web site anymore 😦
  • Sent a message to iLike.com because a feature is not working and I got this in reply: “Your message has been sent to our support team. Please allow up to 2 work weeks for a response.”! Dang, two weeks?!?!?!?!

Good Customer Service

  • On 1/22/2008 I sent an email to Symbol about .NET Framework install for Windows CE for one of their barcode scanner devices. I received an answer back in less than a day!
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